Return & Refund Policy

Effective Date: August 2026

Halo B Designs Return & Refund Policy

At Halo B Designs, every order is created with care and many of our products are custom-made specifically for each customer. Because of the personalized nature of our products, all sales are subject to the following policy.

ALL SALES ARE FINAL

Unless otherwise required by applicable law, all sales are final.

We do not accept returns, exchanges, or cancellations for:

• Custom apparel
• Personalized products
• DTF transfers
• Sublimation items
• Digital products
• Gift cards
• Clearance items
• Custom graphic design services

These items are made specifically for you and cannot be resold.

Damaged or Incorrect Orders

If you receive:

• the wrong item
• a damaged product
• a defective product

you must contact us within 48 hours of delivery.

Please include:

• your order number
• clear photos of the product
• photos of the packaging
• a description of the issue

If we determine the error was ours, we will replace the item or issue store credit at our sole discretion.

Customer Errors

Halo B Designs is not responsible for errors provided by the customer including but not limited to:

• spelling mistakes
• incorrect names
• wrong sizes
• wrong colors selected
• incorrect addresses
• low-quality images submitted
• design approval mistakes

Please review your order carefully before submitting payment.

Refused Deliveries

Orders refused by the customer will not be refunded.

Chargebacks

Customers agree to contact Halo B Designs before filing a payment dispute or chargeback.

Fraudulent chargebacks will be contested using order records, shipping confirmation, communications, and proof of delivery.